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Bose Soundsport Free Phone Calls on Android

I am not able to receive phone calls on Android device. The headphones work perfectly with an iPhone but on Android I am only able to listen music. Can someone please assist ?
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Mar 15, 2018

Re: Bose Soundsport Free Phone Calls on Android

Hi sdeshpande

 

Thanks for joining the community!  Sorry to hear about the phone issues, but would be happy to help!

 

Have you tried clearing the Bluetooth device list by holding down the Bluetooth button on the headset for 10 seconds until it prompts that it is cleared?  You would want to forget the headset on your mobile devices as well and start a fresh pairing.

 

If this does not resolve the issue, I would recommend checking out THIS site as there is a useful troubleshooting step for Android devices with this same issue.

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support 

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Re: Bose Soundsport Free Phone Calls on Android

I have done that. I removed the pairing from phone, restarted and re-paired phone but calling feature doesn't work .
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Re: Bose Soundsport Free Phone Calls on Android

Hi sdeshpande

 

Were you able to check out the link in the last post for further troubleshooting?

 

Thank you

Tony A 

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Re: Bose Soundsport Free Phone Calls on Android

Yes I did go through it but honestly no luck .
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Mar 15, 2018

Re: Bose Soundsport Free Phone Calls on Android

Hi sdeshpande

 

Thanks for giving that a try.  A few more clarification questions about the situation:

 

  • When the SoundSport Frees are connected to the Android device, are they connected to any other mobile device?
  • Are you able to make an outbound call with the headset?
  • In the Bluetooth settings, there should be further settings for the headphones on the Bluetooth list.  Is call audio checked off for this?

 

Let us know!

 

Warm Regards,

Tony A 

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Re: Bose Soundsport Free Phone Calls on Android

No the device is not connected to any other device when it is connected to Android phone.
No neither incoming or out going call can be heard on the phone.
Inside the Bluetooth settings I can't even select the Phone Calls option. It simply doesn't allow me.

It works flawlessly on iPhone.
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Re: Bose Soundsport Free Phone Calls on Android

Hi sdeshpande

 

Thanks for the quick reply.  This is certainly strange, as the headset should definitely be able to take calls on iOS or Android.  Do you happen to have another Bluetooth headset or speaker with a microphone to see if we have the same situation?  Otherwise, it seems like there is something going on with some settings possibly in the Android device where you may need to reset the network settings which can occasionally help with Bluetooth issues.  Also, giving the phone manufacturer a ring might be beneficial as well as there may be some specific settings to look for.

 

Warm Regards,

Tony A 

 

 

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Re: Bose Soundsport Free Phone Calls on Android

Resting network settings resolved the issue. Thank you.
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Re: Bose Soundsport Free Phone Calls on Android

Hi sdeshpande

 

That's great to hear!  Please consider accepting that as a solution!  

 

Please let us know if there are any other issues.

 

Warm Regards,

Tony A