Jul 26, 2018
I just bought a bose soundsport earphone but I can not use it because the volume increases by its own until the maximum. Is there anyone with the same issue?
Thank you for joining the community! Sorry to hear about the troubles, but would be glad to help!
Can you let us know what version SoundSport headphones you have (cable or Bluetooth)
Does this happen when you connect to a different mobile device?
Let us know so we can help resolve the issue!
Tony A - Community Support
Sep 26, 2018
I am having the same exact issue. My soundsport inear cable headphones suddenly raise the volume to maximum and I have to rip them out of my ears. Any help would be much appreciated.
Nov 29, 2018
Feb 22, 2019
I'm also facing this issue. Is there a fix?
I've been a fan of Bose inner ear headphones for almost a decade, having spent hundreds of dollars on several pairs. But over the past couple years I've experienced repeated technical difficulties. I'm considering switching to an alternate brand, but have struggled to find an earbud that fits as well as Bose. Does anybody have any recommendations?
In the meantime, I plan on returning my headphones.
Jun 6, 2018
Hello samthebrand! Thanks for posting and welcome to the Community.
I am sorry to hear you are having trouble, but am glad to assist. A few questions may help us narrow down what's going on:
Let us know so we can assist you further!
Greg - Community Support
Mar 14, 2019
I have the same issue with my Wireless Soundsport ,serial #073135Z61120317AE
Undated the firmware yesterday - still have the problem
Had this problem with 2-iPhones now , iPhone X and iPhone XS
Can this be corrected or do I have look for a new pair of earbuds?
Feb 26, 2019
Many thanks for your post and welcome to the community.
As you have updated the firmware for your headphones and still encountering this issue, I would recommend contacting your local Customer Support Team.
If you select this link - Contact Us, you can select your region. Scroll to the bottom and select contact us which will provide you with their contact number.
Leon_C - Community Support