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Dec 11, 2019

Bose qc 35 ii mic is not working on normal calls or messaging apps

My bose headphone had stop working for normal calls or messaging apps. When im talking to them they cant hear me at all. The audio is working fine as i can hear them clearly. So any chance for help. Tnx

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Re: Bose qc 35 ii mic is not working on normal calls or messaging apps

Hello Nokz,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that your microphone is not working on your QC35 II's. 

 

Have you connected the headphones to an alternative device and tested for the same results?

 

My first recommendation would be to reset the headphones. This can be done by following these steps:

1. Turn off the headphones and wait 30 seconds

2. Plug the headphones into a wall outlet using a USB charger, then wait 5 seconds

3. Unplug the USB cord from the headphones and wait 1 minute

4. Turn on the headphones

 

Next, please visit btu.bose.com on your computer and ensure that the headphones are running the latest available firmware. 

 

If the issue persists on another device and after performing the above steps, please reach out to our local support team to explore your service options.

Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'

 

Let me know if you have any questions.

 

Warm regards,

Charlotte G - Community Support

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