TvDeursen
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Mar 9, 2020

Bose quietcomfort 35 doesn't connect to my Iphone 11

Hi,

 

Unfortunately, my bose quietcomfort 35 doesn't connect to my new iPhone 11. 

It did work on my iPhone 8 and MAC. Mac was still connected, but couldn't find my new Iphone. 

Latest firmware regarding the app I have installed on my phone etc. Reset my list of Bluetooth connected devices on my headphones, still no success to connect. 

 

What to do? 

 

Thank you! 

1 ACCEPTED SOLUTION

Accepted Solutions
Tegan_M
Moderator

Re: Bose quietcomfort 35 doesn't connect to my Iphone 11

Author Accepted Answer selected by TvDeursen

Hi TvDeursen, 

 

Thanks for reaching out! Sorry you're unable to connect your QuietComfort 35 headphones to your iPhone 11. 

 

Thanks for clearing the Bluetooth list and ensuring your firmware is up to date, these were great initial steps. 

 

What I would next suggest is that you attempt connecting your headphones via the Bose Connect app, as well as directly to your Bluetooth settings. 

 

Do you get any error messages at all? Or do the headphones simply not come up when trying to find a connection?

 

Please let us know, we would like to get this resolved for you. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

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2 REPLIES 2
Tegan_M
Moderator

Re: Bose quietcomfort 35 doesn't connect to my Iphone 11

Author Accepted Answer selected by TvDeursen

Hi TvDeursen, 

 

Thanks for reaching out! Sorry you're unable to connect your QuietComfort 35 headphones to your iPhone 11. 

 

Thanks for clearing the Bluetooth list and ensuring your firmware is up to date, these were great initial steps. 

 

What I would next suggest is that you attempt connecting your headphones via the Bose Connect app, as well as directly to your Bluetooth settings. 

 

Do you get any error messages at all? Or do the headphones simply not come up when trying to find a connection?

 

Please let us know, we would like to get this resolved for you. 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

TvDeursen
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Registered since

Mar 9, 2020

Re: Bose quietcomfort 35 doesn't connect to my Iphone 11

Hi,

 

Already helped to contact you, it's working again.

 

Thank you!