Gmzjm
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May 2, 2019

Bose sounds sport

The volume keeps turning down
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator - Retired
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Mar 27, 2019

Re: Bose sounds sport

Bose Best Answer selected by Moderator Vicky_W

Hello Gmzjm,

 

Thank you for reaching out to us and welcome to the community.

 

We are sorry to hear that you are experiencing issues with your headphones.

 

Have you tried connecting with other devices and experienced the same issue?

 

Please make sure the connected source volume is not turned down and also headphones volume are turned up.

 

Also, make sure the battery is sufficiently charged when using the product.

 

Please let me know.

 

Kindest regards,

Prince O

View solution in original post

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Highlighted
Moderator - Retired
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Registered since

Mar 27, 2019

Re: Bose sounds sport

Bose Best Answer selected by Moderator Vicky_W

Hello Gmzjm,

 

Thank you for reaching out to us and welcome to the community.

 

We are sorry to hear that you are experiencing issues with your headphones.

 

Have you tried connecting with other devices and experienced the same issue?

 

Please make sure the connected source volume is not turned down and also headphones volume are turned up.

 

Also, make sure the battery is sufficiently charged when using the product.

 

Please let me know.

 

Kindest regards,

Prince O

View solution in original post