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Dizexo
Participant
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Registered since

Sep 21, 2019

Bose soundsport connectivity issues

Hi, i bought the bose soundsport free in ear headphones and I'm having connectivity issues. They're connected to my phone - one plus 5t and the sound often flickers between the earbuds and returns to normal. It happens several times until i "restart" them by returning them to the charging case but then again after a few minutes they start to flicker again. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jessie_O
Moderator

Re: Bose soundsport connectivity issues

Bose Best Answer selected by Moderator Vicky_W

Hi Dizexo, 

 

Thank you for taking the time to post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with your SoundSport Free earphones. I'll do everything I can to assist you! 

 

I would first recommend that you make sure your earphones are up to date with the latest Firmware. Head over to btu.bose.com on a PC or laptop and follow the on-screen instructions. 

 

Let me know how it goes!

 

Kindest, 

 

Jessie O - Community Support

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Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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View solution in original post

1 REPLY 1
Jessie_O
Moderator

Re: Bose soundsport connectivity issues

Bose Best Answer selected by Moderator Vicky_W

Hi Dizexo, 

 

Thank you for taking the time to post and welcome to the Community!

 

I'm sorry to hear of the issues you are experiencing with your SoundSport Free earphones. I'll do everything I can to assist you! 

 

I would first recommend that you make sure your earphones are up to date with the latest Firmware. Head over to btu.bose.com on a PC or laptop and follow the on-screen instructions. 

 

Let me know how it goes!

 

Kindest, 

 

Jessie O - Community Support

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post