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May 31, 2019

Bose soundsport free left earbud turning off while playing games

Whenever I try to play a game with the soundsport the left earbud tends to turn off as if it were in calling mode, only not turning back on even if I press the wake button.
I have noticed this in quite a few games mostnoticably in Pokemon go with it's Bluetooth add-ons connected.
Btw I am using a one plus 5T with Android version 9 and oxygen is version 9.0.5

Re: Bose soundsport free left earbud turning off while playing games

Hi kdiddi, 


Thanks for posting and welcome to the community. This is a very strange issue, that I would love to help you resolve. 


Firstly, I would recommend that you clear the devices pairing list and reconnecting to the device this can be done via: 


  • Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
  • Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.


I would also recommend that you perform a product reset, this can be performed by: 


  • Place the earbuds into the charging case
  • Plug the charging case into a wall outlet using a USB charger and wait 5 seconds
  • Unplug the USB cord from the charging case and wait 1 minute
  • Remove the earbuds from the case and try again


Please update me on the result of this. 


Kind Regards, 

Hector B - Community Support


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