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Silent Starter
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Aug 30, 2018

Bose soundsport lose conection with my phone aleatory

I have a soundsport bluetooth handsfree, I buy it a few months ago and sometimes lost the conection with the phone (a message say "Xperia XA1 Ultra lost" and after a few second say  "connected to xperia XA1 Ultra" ) I use the phone in my left pocket, and with my old Bluetooth  (Sony Bluetooth and JBL Bluetooth) I don't have this problem. Sometimes I lost the conection just turning my head  to the right, any solution ?

 

Phone: Sony Xperia XA1 Ultra

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Community Manager - Retired
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Mar 15, 2018

Re: Bose soundsport lose conection with my phone aleatory

Hello Masaki

 

Thank you for joining the community!  Sorry to hear about the troubles, but would be happy to help!

 

  • Do you have the SoundSport Wireless headphones (has a cable between both ear buds) or the SoundSport Free (fully wireless ear buds)?
  • Have you tried clearing the Bluetooth list on the headset by pressing and holding the Bluetooth button down for 10 seconds?
  • Also, have you tried connecting the headset to a different mobile device to see if the issue happens there?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support