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Mar 9, 2019

Bought Soundsport Free yesterday. Basically unusable

I updated firmware as soon as I connected them. Unless I remain absolutely still the left ear and sometimes both cut out while walking around with phone in my pocket. Unusable when walking outside. Yes I have cleared the paired list since that seems to be the first troubleshooting suggestion. Anything else to try before I send them back?

Re: Bought Soundsport Free yesterday. Basically unusable

Hi Mattmend, 


Thank you for your post and welcome to the community, I am sorry you are having this issue.


Yes you are correct, clearing the pairing list and reconnecting the headphones via Bluetooth is the first troubleshooting step we would suggest. As there is a lot of interference outside, I would suggest to try and reset both devices. 


To reboot your headset:

  1. Place the earbuds into the charging case
  2. Plug the charging case into a wall outlet using a USB charger and wait 5 seconds
  3. Unplug the USB cord from the charging case and wait 1 minute
  4. Remove the earbuds from the case and try again


What device are you connecting the headphones to?


Many thanks


Leon_C - Community Support