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Jun 17, 2018

Broken left earphone arm

Hello. I have a pair of QuietComfort® 2 Acoustic Noise Cancelling® headphones that I have had since 2003. They are a trusted traveling companion and have logged millions of miles with me. On a recent trip back over the pond, the left headphone arm at the swivel broke. They are always kept in the original case and I still use the original cord for them. Is there anything that can be done?


Most Kindly,


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Dec 15, 2016

Re: Broken left earphone arm

Hi Eric!


Welcome and thank you for reaching out to the community. That is incredible to hear about how long you have enjoyed your headphones for!


This is unfortunate to hear however and my best recommendation would be to contact your local Bose Support for further assistance. They will work with you to discuss your service options, even if it might be beyond the warranty period. 


Here is a link to get contact information. Just select your region, and kindly scroll down to where you see "contact us".


Let us know how everything goes for you and feel free to reach out for anything else you need. 



Thank you again,



Mohsin - Community Support