benedikth
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Dec 4, 2018

Buttons on Bose Soundsport dont react after headphones are turned on

So either after the last Android update and the last Bose Firmware Update (installed at the same time) the buttons on my Bose Soundsport headphones have stopped reacting after I turn it on. (even power button doesn't doesn't react so I can't turn it off without the timeout function).

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Moderator

Re: Buttons on Bose Soundsport dont react after headphones are turned on

Hi benedikth,

 

Thanks for posting. That sounds frustrating. Could I ask, are you able to reboot the headphones?

 

To reboot the headset

  • Turn the headset off and wait for 30 seconds.
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  • Unplug the USB cord from the headset and wait 1 minute.
  • Turn on the headset and test if the headset works properly.

If you could try that if possible and let us know?

 

Regards,

 

Tony G - Community Support

benedikth
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Dec 4, 2018

Re: Buttons on Bose Soundsport dont react after headphones are turned on

I tried that but nothing happened.

Moderator

Re: Buttons on Bose Soundsport dont react after headphones are turned on

Hi benedikth,

 

Thanks for responding. At this time I would contact your local support team for assistance. Here is a link you can use. Click on your county, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support