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Wappy
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Jan 23, 2019

Can not make calls on bose soundsport free on huawei mate 20 pro

Hi I can not make or receive calls with my headset on huawei mate 20 pro it was working and not they just stopped I can still listen to music etc find any help please iv tryed on my wife's iPhone works but something has stopped it on my mate 20 pro
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Moderator

Re: Can not make calls on bose soundsport free on huawei mate 20 pro

Hi Wappy,

 

Thanks for posting. I am sorry to hear about that. Let's get that working for you. Could we start with clearing the Bluetooth list from both the phone and the headphones and try to re-pair?

 

To clear the pairing list:

  • Press and hold the Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.”
  • Delete your headphones from the Bluetooth list on your mobile device. All devices are cleared and the headphones are ready to connect.

 

If you could give that a try and please let us know.

 

Regards,

 

Tony G - Community Support

Lynmer
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Jan 29, 2019

Re: Can not make calls on bose soundsport free on huawei mate 20 pro

Me too it's not working with my huawei mate 20. Not working with phone calls. But I can listen to music.
Moderator

Re: Can not make calls on bose soundsport free on huawei mate 20 pro

Hi Lynmer,

 

Thanks for the post, and I'm sorry to hear about the issues you're having.

 

Did you try the above steps?

 

Can you go into the Bluetooth menu on your phone, select the gear next to your Soundsport Free headset, then make sure that "Call Audio" is enabled?

 

Best Regards,

Brandon - Community Support