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Listener1
Participant
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Registered since

Mar 10, 2020

Charging Error

SoundLink® around-ear Bluetooth® headphones

I have the above headphones and all of a sudden I get a red solid light and the wireless module gets warm. I did not do anything different than before and I see that this is an issue that when searched on Google, it comes up a lot. Is there a driver update or is this a hardware issue? Has this issue been resolved?

1 REPLY 1
Hector_B
Moderator

Re: Charging Error

Hey Listener1, welcome to the Bose Community! 

 

Sorry to read that you are having some issues using your headphones, I would love to assist you further with this.

 

The first step that we would recommend for an issue like this is to perform a reset on the headset. This can be performed by following these steps below: 

  • Power off your product
  • Wait 30 seconds
  • Connect your product to a wall outlet using a USB charger
  • Wait five seconds
  • Disconnect the USB cable from the headset
  • Wait one minute
  • Power on your product.

We look forward to hearing back from you with the result of these steps.

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