Showing results for 
Search instead for 
Did you mean: 
Showing results for 
Search instead for 
Did you mean: 
  • 0
  • 1
  • 0
Registered since

Mar 10, 2020

Charging Error

SoundLink® around-ear Bluetooth® headphones

I have the above headphones and all of a sudden I get a red solid light and the wireless module gets warm. I did not do anything different than before and I see that this is an issue that when searched on Google, it comes up a lot. Is there a driver update or is this a hardware issue? Has this issue been resolved?


Re: Charging Error

Hey Listener1, welcome to the Bose Community! 


Sorry to read that you are having some issues using your headphones, I would love to assist you further with this.


The first step that we would recommend for an issue like this is to perform a reset on the headset. This can be performed by following these steps below: 

  • Power off your product
  • Wait 30 seconds
  • Connect your product to a wall outlet using a USB charger
  • Wait five seconds
  • Disconnect the USB cable from the headset
  • Wait one minute
  • Power on your product.

We look forward to hearing back from you with the result of these steps.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!