Sneville
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Registered since

Dec 22, 2019

Charging

My soundsport headphones won’t charge in the case even though it is charged. The lights on the inside of the case rapidly blink. Additionally they won’t connects to my phone to update because they are dead

1 REPLY 1
Hector_B
Moderator

Re: Charging

Hey Sneville, 

 

Thank you for posting and welcome to the Bose Community. Sorry to read that you are having some issues with your headset, let's look into this further. 

 

The fast blinking LED when the earbuds are in the charging case mean's that there has been an error. The best step for us to start with is to reset the headphones by following these steps below: 

  • Place your earbuds in the charging case
  • Connect the charging case to a wall outlet using a USB charger, then wait five seconds
  • Disconnect the USB cable from the charging case, then wait one minute
  • Remove your earbuds from the case.

Another step we can attempt is to update the headset, there are two ways to do this. The first which you have already attempted is to use the Bose Connect App, another method is to connect the headset to a PC and visit our online updater here. Once you are connected please follow the steps on the site. 

 

I look forward to hearing back from you with the result of these steps. 

 

Kind regards, 

Hector B - Community Support 

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