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Apr 30, 2020

Connecting Hearphones to MS Surface Pro

My school has given me a Surface Pro to use to teach students at home. I have a pair of Hearphones that I absolutely love.  They pair and connect to my Lenovo PC.  However when I try to connect to my Surface Pro, they will pair but not connect.  Any suggestions?

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Dec 23, 2016

Re: Connecting Hearphones to MS Surface Pro

Hi, pburgmayer,


Thank you for joining the Bose Hear Community.


I'm sorry you are having trouble getting your Bose Hearphones to connect to the Surface Pro. What model is your Surface Pro?


I have several generations of Surface devices and have used them with Hearphones. It should be possible with the Surface Pro.


Please make sure you have the latest version of Windows and Surface Drivers.


I suggest you clear the Bluetooth Device List on the Hearphones (press and hold the power button until you hear "Device list cleared").


Turn off the Lenovo computer.


On the Surface Pro, go into Bluetooth devices and remove Bose Hearphones.


Turn off any other Bluetooth devices in the vicinity.


Now try to pair the Hearphones to the Surface Pro.


Does that help?