Feb 26, 2019
This is a very interesting issue. Hopefully we can help you out with this.
Can we just try some basic things to start with? I would like you to restart your phone if you haven't already. I also would like you to un-pair from the QC35, and then clear the pairing list from the headphones. Lets see if this helps anything.
Brandon_C - Community Support
Thank you for trying that MarkDee.
Could you let me know what source you are listening to when you get this issue?
Thank you for confirming. Following some research, I have encountered other customers experiencing a similar issue when also utilizing a Galaxy S10 in conjunction with Spotify via a thread on the Spotify Community forum located HERE.
As it sounds like the issue is isolated to your mobile device and not the headphones, a few suggestions from other users have so far been to apply the following changes directly on your Galaxy S10:
Andy B - Community Support
Thank you for providing an update. I am happy to hear that the issue has now been resolved. If you found this information useful, please feel free to use the "Accept as Solution" button on the post to highlight this to other customers who may also be experiencing the same issues.