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Connection lost when phone locks

Running firmware 4.3.6 on Galaxy S10 plus on Bose QC35. When I lock my phone couple of seconds after music stops, I "waken" the screen and it plays again can't figure out what's causing it. Any suggestions?
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Re: Connection lost when phone locks

They are Bose QC35II
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Feb 26, 2019

Re: Connection lost when phone locks

Hi MarkDee,

 

This is a very interesting issue. Hopefully we can help you out with this.

 

Can we just try some basic things to start with? I would like you to restart your phone if you haven't already. I also would like you to un-pair from the QC35, and then clear the pairing list from the headphones. Lets see if this helps anything.

 

Kind Regards,

 

Brandon_C - Community Support

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Re: Connection lost when phone locks

Hi there, problem still exists I'm afraid.
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Re: Connection lost when phone locks

Thank you for trying that MarkDee.

 

Could you let me know what source you are listening to when you get this issue?

 

Warm Regards,

 

Sam F

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Re: Connection lost when phone locks

Hi there, it's Spotify. This problem has all of a sudden appeared its been fine since I got the headphones 4/5 weeks ago.
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Community Manager

Re: Connection lost when phone locks

Hi MarkDee,

 

Thank you for confirming. Following some research, I have encountered other customers experiencing a similar issue when also utilizing a Galaxy S10 in conjunction with Spotify via a thread on the Spotify Community forum located HERE

 

As it sounds like the issue is isolated to your mobile device and not the headphones, a few suggestions from other users have so far been to apply the following changes directly on your Galaxy S10:

  • Optimize Battery Usage
    • Open Settings > Apps > Spotify > Battery
      • Select "Optimize battery usage"
      • Select "All" from the drop-down at the top of the page
  • Adjust "Sleeping Apps"
    • Open the Main Menu, search for and launch "Sleeping apps"
      • Should Spotify be located in this list, press and hold on "Spotify" 
        • Select "Remove" from the bottom-right of the screen.

 

Kind regards,

Andy B - Community Support

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Re: Connection lost when phone locks

Hi there, this has solved the issue many thanks for your help in this matter. Was starting to lose the will with it.
Regards
Mark
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Re: Connection lost when phone locks

Hi MarkDee,

 

Thank you for providing an update. I am happy to hear that the issue has now been resolved. If you found this information useful, please feel free to use the "Accept as Solution" button on the post to highlight this to other customers who may also be experiencing the same issues.

 

Kindest,

Andy B

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