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vinhxle80
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Nov 3, 2017

Firmware update suggestion for bose soundsport wireless

I charged them all night and they just have a red erroe light now. What can be done to remedy this problem? 

2 REPLIES 2
Shiloh_C
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Aug 25, 2017

Re: Firmware update suggestion for bose soundsport wireless

Hi vinhxle80,

 

Good morning!  Thanks for posting. Is there any power to the headphones, can you turn them on?  I would recommend by starting with changing out the USB cable in case it is damaged and couldn't provide a charge for the headphones. I have included a link for the cable here for you. 

 

If you can get power to the headphones I would suggest trying a reset as well, I have included the steps for this below:

  1. Turn the headset off and wait for 30 seconds.
  2. Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  3. Unplug USB cord from headset and wait 1 minute.
  4. Turn on the headset and test if the headset works properly.

Give this a try if you can and let me know how it goes?

 

Thanks and have a great day,

Shiloh_C 

Keilbasa
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Nov 16, 2017

Re: Firmware update suggestion for bose soundsport wireless

This worked for me only AFTER switching to a USB block with LESS than 1a output. Tested this on both my soundsport wireless as well as my wifes. Never met a product that requires specific power output and doesn't include the proper charging equipment. It 10% should be on the Bose support page as well as the product documentation. No charging on any USB source that can output more than 1a.