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juan.canelson@gmail.com
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Apr 10, 2020

Headphones cable

I bought a Bose quiet comfort 35 on February 26, 2020.

Today I wanted to test the headphone using the back-up audio cable and the plug does not fit into the base of the headphone.
The cable came in a plastic bag with the number 771650-0010. Is that the one that corresponds to my headphone or was packaged incorrectly ?

 

1 ACCEPTED SOLUTION

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juan.canelson@gmail.com
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Apr 10, 2020

Re: Headphones cable

Author Accepted Answer selected by juan.canelson@gmail.com

I received the new cable. Thank you for your help.

View solution in original post

2 REPLIES 2
Tegan_M
Moderator

Re: Headphones cable

Hi Juan, 

 

Thanks for reaching out. 

 

How bizarre, it would appear you have been provided with an input cable for our QuietComfort 3 headphones. Please reach out to your local Bose product support team, an agent here can sort this out for you! 

 

You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

 

The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need.

 

Thank you.

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juan.canelson@gmail.com
Contributor
  • 0
  • 2
  • 1
Registered since

Apr 10, 2020

Re: Headphones cable

Author Accepted Answer selected by juan.canelson@gmail.com

I received the new cable. Thank you for your help.

View solution in original post