Dec 28, 2018
I am wondering how to update the FW on my "QuietComfort 20 Acoustic Noise Cancelling" (QC20) headphones?
The QC20 does not create a response from https://btu.bose.com, where I successfully updated my SoundSport before.
Thanks for posting. That's a great question. The QC20 headphones does not have updatable software.
Tony G - Community Support
Feb 10, 2019
Hey @Penthouse 6,
We appreciate you for writing in. As @Tony_G mentioned earlier, the headphones are not updatable, and we do not possibly see this happening in the future either but we'll pass your input along to the product team.
Please try your headphones with another mobile device to check if the issue is persistent. Be sure to verify the volume level is up on your devices, apps, and headphones. If you still feel any concerns that your headphones are not functioning as expected, we recommend that you contact your local Bose support who can provide a further solution - https://bose.life/2v8YQJ0