ThePeacekeeperLLC
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Dec 28, 2018

How to update Firmware on a QC20?

Hi,

 

I am wondering how to update the FW on my "QuietComfort 20 Acoustic Noise Cancelling" (QC20) headphones?

 

The QC20 does not create a response from https://btu.bose.com, where I successfully updated my SoundSport before.

 

Any ideas?

3 REPLIES 3
Moderator

Re: How to update Firmware on a QC20?

Hi ThePeacekeeperLLC,

 

Thanks for posting. That's a great question. The QC20 headphones does not have updatable software. 

 

Regards,

 

Tony G - Community Support

 

 

Penthouse 6
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Feb 10, 2019

Re: How to update Firmware on a QC20?

Sad to hear
I think the volume are to low, especially when you change the eQ
Can you make and update?
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Moderator

Re: How to update Firmware on a QC20?

Hey @Penthouse 6,

 

We appreciate you for writing in. As @Tony_G mentioned earlier, the headphones are not updatable, and we do not possibly see this happening in the future either but we'll pass your input along to the product team.

 

Please try your headphones with another mobile device to check if the issue is persistent. Be sure to verify the volume level is up on your devices, apps, and headphones. If you still feel any concerns that your headphones are not functioning as expected, we recommend that you contact your local Bose support who can provide a further solution - https://bose.life/2v8YQJ0

 

Thanks again,

 

 

Mohsin