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GraceD
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Nov 7, 2018

I can hear audio from only one side of my headphones.

I have the QuietComfort 35 wireless headphones. I can hear audio from only one side of my headphones. I have updated the software, but it did not help. I can only hear out of the left side. What can I do to fix this?

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Tony_G
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Dec 15, 2016

Re: I can hear audio from only one side of my headphones.

Author Accepted Answer selected by GraceD

Hi GraceD,

 

Thanks for responding. At this time I would reach out to your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support

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Tony_G
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Dec 15, 2016

Re: I can hear audio from only one side of my headphones.

GraceD,

 

Thanks for posting. That is unfortunate to hear. Could I ask you a few questions to assist?

 

  • Have you tried your headset on another mobile device?
  • Does this issue occur when using the audio cable on only on Bluetooth?

Please come back and update us when you can.

 

Regards,

 

Tony G - Community Support

GraceD
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Nov 7, 2018

Re: I can hear audio from only one side of my headphones.

Hello Tony,

 

Thanks for your response.

 

- I have tried to pair with my mobile phone but it has not worked. I think I have only paired my headphones with my MacBook. 

- This issue does not happen with the audio cable. It only happens with the Bluetooth wireless connection. 

 

Thanks,

Grace

Tony_G
Moderator - Retired
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Dec 15, 2016

Re: I can hear audio from only one side of my headphones.

Author Accepted Answer selected by GraceD

Hi GraceD,

 

Thanks for responding. At this time I would reach out to your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support

View solution in original post

K
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Feb 14, 2018

Re: I can hear audio from only one side of my headphones.

Hi, I don't know if this will help but for my AE2 headphones that I plug into my Mac PC, would hvae one side was louder then the other. I went to System Preferences, The speaker icon (sound), then to Output. The balance was heavy to the right...simply slide the bar to the middle and it was fixed.