Feb 18, 2019
Dec 15, 2016
Thanks for posting, I am so sorry to hear about your experience with your QC35. I would recommend that if you feel that your headphones are not functioning properly, for any reason to contact your local support team for assistance. Here is a link you can use. Click on your region, scroll down to "Contact Us."
Tony G - Community Support
Jun 15, 2018
@cloudvisualI get your anger. I have been reading about similar experiences here for the last few months. Bose is not deaf on this imho (I do not work for Bose) - they just made a corporate decision that they will not support a firmware update to anything other than the current version. So there is no software/updating way to go back. The only option you have (assuming it is an option) is to find a pair of QC35s with the previous version and do an exchange. If you do it with Bose, you may get back the same thing you sent.
People have been debating the pros and cons of the differences in ANC here for a very long time. Whether one agrees with which one is better is a debate that may never get agreed to but what we all will agree to is that there is a difference between the two versions of firmware.
What suprises me - and I am not advocating this but I am suprised it has not yet been done - is a third party firmware update to the previous version. I have another technology, for example - a dash cam and there is a non-OEM (manufacturer) who releases firmware for it (i.e., the older versions).