I have had my IE2 earbuds for just about 2 years. They were purchased for me to use because I had a serious spinal injury. I mention the injury only to give you an understanding on how these were used. I was prone for over a year on heavy medication. The earbuds were plugged into my laptop and did not travel. Once I was up and around again (about six months ago), I would occasionally take them to the office - but always carefully placed in the travel case.
The cord began to disintegrate about two months after they were purchased. I figured I could just patch them once I was up and around. Since then, they have broken down at every juncture - both earbuds, all three connections to the Y, the plug, and three or four places along the length of the cord. This should make it obvious that it is a problem with the material used and not with the user. The sound quality is beautiful, but the manufacture is garbage.
I have researched the issue and come across post after post with the same result. And the common thread seems to be a refusal by Bose to acknowledge the problem. It is either a choice of buy a new pair of X or we will replace them for "only 50% to 75% of the original cost"! That is a sure way to lose customers.
I have been a loyal Bose fanboy for over 2 decades now. I have owned a bose wave radio, and a set of speakers whose model eludes me at the moment. After reading and reading I have come to the conclusion that Bose is not interested in keeping their loyal customers.
You have lost me as a customer for good. I will gladly pay more to another manufacturer that values their clientele.