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Aug 30, 2018

Incoming Calls Interrupting Current Calls

When I'm on a call and receive another incoming call - my current call gets interrupted while the headset tells me about the incoming call. Is there a way to shut this off? It makes conversations pretty annoying as I get frequent calls throughout the day and the headset cuts me off mid-sentence to inform me about the incoming call. 

Community Manager - Retired
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Mar 15, 2018

Re: Incoming Calls Interrupting Current Calls

Hello heftymere


Thanks for writing in!  Sorry to hear about the issues, but would be happy to help!


As with most Bluetooth headsets, when an incoming call comes in, it does announce the caller.  In this case, it is not something that can be disabled through the headphones or app themselves, it would be phone dependent.  I would recommend trying to disable the notifications on the mobile device to see if that helps with the issue.


Warm Regards,

Tony A - Community Support