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Dodonutcm
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Dec 28, 2016

Interference during loud impacts

I just bought the 35 headphones and have had an issue with there being interference when I play drums but only when I play drums. The headphones are great otherwise.

 

Any help would be appreciated!

15 REPLIES 15
Socrates
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Dec 24, 2016

Re: Interference during loud impacts

Please provide some more information regarding that interference.

Dodonutcm
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Dec 28, 2016

Re: Interference during loud impacts

It only occurs when I play something loud. It sounds like a buzz but only lasts for less than a second

Socrates
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Dec 24, 2016

Re: Interference during loud impacts

Well, I can't say that mine don't do that because I haven't had them in that environment.  However, I'm a firm believer in not troubleshooting a new product.  Return it to where your purchased it.  Don't accept a replacement.  Ask for a refund and then purchase again as a separate transaction; that will restart the retailer's return policy timer.

Ryan_M
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Dec 13, 2016

Re: Interference during loud impacts

Hello Dodonutcm. Congratulations on your new headphones and thanks for reaching out to us. The buzz noises that you are describing related to playing drums are referred to as transients. Active noise cancellation works best with constant noise such as a jet engine, lawnmower, etc. Simply put, the sound of your drum hit is briefer than the processing of the noise cancellation technology, which creates the unintended effect that you are experiencing. These headphones were not designed for use as a hearing-protection device. We hope that help clarify. Always let us know if you have any questions. 

Dodonutcm
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Dec 28, 2016

Re: Interference during loud impacts

Thank you for your response. Does Bose have any headphones that are suitable for drummers?

Tony_G
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Dec 15, 2016

Re: Interference during loud impacts

Dodonutcm,

 

Unfortunately we do not offer any headphones that would be suitable for drummers.

 

Thanks,

 

Tony

Dodonutcm
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Dec 28, 2016

Re: Interference during loud impacts

Is there a way to turn off noise canceling?

Socrates
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Dec 24, 2016

Re: Interference during loud impacts


@Dodonutcm wrote:

Is there a way to turn off noise canceling?


 

Yes but it's klutzy.  Keep the QC35 powered off and use a wired connection instead of BT.

Dodonutcm
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Dec 28, 2016

Re: Interference during loud impacts

Thanks! Is there a way to turn off noise canceling and still use wireless?