Sep 27, 2018
The sound suddenly cut off mid-song on qc35 and now only makes static noises. I didnt use wireless (because i didnt charge it for a few monthes) and used it with a line, and at first because i thought it was the wire's issue, I changed into a new one, but it only continued to create static noises (only at max volume). Nothing happened while I was listening to the song, so did It just randomly break?
Jun 15, 2018
I don't work for Bose but here is how I would troubleshoot.
1. It could be either the miniplug connection on one end or the app playing the music. So try another app. If it is still happening, its a miniplug issue. Then you need to plug something else into the miniplug to listen. If it goes away, it's the QC35 miniplug. If not, its the other miniplug.
2. If you determine it is not your Qc35ii, then you may still want to check out the QC35ii with the other device's bluetooth (BT). In other word words 'pair' the two and see if there is still a problem. It may go away (though you may still have an app or mini plug issue on the other end). If it does not go away, you will need to troubleshoot with BT further to determine if it is (a) the app, or (b) the bluetooth implementation on your other device or (c) your QC35ii. So you will need to BT your QC35ii to another music playing device to confirm or eliminate it and you will need to connect another BT hearing device to your playing to device to confirm or eliminate your playing device.
Hope this makes sense.
Bose may come up with other ideas once you do some or all of the above.
Dec 15, 2016
Thanks for posting. To add on to the great troubleshooting offered by @joelirwin I would just add a few things