LED's bluetooth always on and voice looping when starting the Bose QC35 I

[MiniKlar]

Hello people,

I have a QC35 I and i have see some problems with.

First, my QC 35 I have his LED's bluethooth always on. I can see it when the headset in on or off. This was my first problem.

The second problem is the biggest. When i put on my headset, the voice is talking and saying "Batterie Level" and after this the voice start to loop and bug. The voice repeat the batterie level, try to connect to the nearest bluethooth device but instant deconnect after this and the loop continue. But when i connect my headset to my computer and disconnect it, the QC35 I will work a certain moment but if i switch off/on, he will bug.

I can try to describe it better, but can someone help to figure this out please ?

MiniKlar.

[Brandon_C]

Hi MiniKlar,

Im sorry to hear you're having this issue. Would you be able to try and update your headphones? If they are already updated then trying using the BTU Updater. Hopefully, this can remove the issues your having.

Let us know how this goes.

Kind Regards,

Brandon_C

[MiniKlar]

Hi Brandon_C,

i had already updated to the newest one and i did it again, but my problems are here again. What i need to do ?

Best regards,

MiniKlar

[Brandon_C]

It seems like there may be some software related issue on your headphones. I would recommend you contact your local Bose support team so they can discuss the next step.

Kind Regards,

Brandon_C - Community Support

[MiniKlar]

I will ! thanks for your help.

Best regards,

MiniKlar

[Brandon_C]

No worries! Let us know how that goes. Hopefully, they can help you out.

Kind Regards,

Brandon_C

[MiniKlar]

Hey Brandon_C, after 2 weeks, i finally receive a new product : the Bose QC 35 II. They did the exchange easily and i'm very happy about your services ! Thanks for your answers and i wish you well.

MiniKlar.