I had no problem with my these headphones for the first 3 weeks and now every time I try to use them a loud buzzing sound comes on. It does not stop even when i turn them off, disconnect them from bluetooth or turn the volume down. The only way to stop the buzzing was to plug them into the charger. The sport ear phones were fully charged and had been playing before this.
Thank you for reaching out and welcome to the community!
I'm sorry to hear of the issues you are experiencing with your headphones, this is certainly not normal and I will do all I an to assist you!
Firstly, Would you be able to confirm which headphones you have? If you are unsure, send us your serial number via private message.
Once I have this information I will be able to more accurately assist you with a solution.
I look forward to hearing from you!
Jessie_O - Community Support
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