Microphone amplifies background noise

[ryadk]

Hello all,

I love the noice cancelling and listening audio quality for these but when I use for conference calls, etc., I get complaints that the background noise is too loud.  I have to mute when not speaking.  Is there a fix for this?

[Liam_G]

Hello Ryadk, 

Thank you for reaching out to us, 

Could you confirm what product you have and I will be able to assist you further. 

Kind regards 
Liam G - Community Support

[ryadk]

Sport about that. It’s a QC20

[Jessie_O · Accepted solution]

Hi Ryak! 

Thank you for providing this informtion! 

I'll do all I can to assist you! 

I would recommend the steps HERE, to try and get your headphones working correctly. 

If you continue to experience issues with these headphones, do come back to us and we will see what else we can advise for you. 

I hope this helps and have a great day! 

Jessie O - Community Support 

[ryadk]

Please define what the "steps are HERE".  there is no link

[Jessie_O]

Hi Ryadk,

Thank you for calling out my error.

I have now edited the previous post with the Link.

Apologies for the confusion.

Kindest,

Jessie O

[Van Hong]

I am having the same problem with the QC20 microphone. Picks up too much background noise so the other end can't hear me well. Any fix at all for this? Besides 'microphone not working' because it is working. Too well!

Thanks

[Hector_B]

Hi Van Hong, 

Thanks for posting and welcome to the community! 

Have you attempted the steps that Jessie has provided via the link above? 

Thanks, 

Hector B