Hi My qc 35 is turn on it self ...
so I saw the this kinds of issue so much on this community ... however each response is "switch loose... "
I don't understand why switch loose lead to turn on it self....
1) switch on -> switch off -> push the volume up or middle or volume down buttoon -> power on
2) switch on -> switch off -> wait a moment -> power on
I can understand a little bit about Case 2. however I can't understand... at case 1...
I am not willing to pay 70% of the purchase price because the one - year warranty has passed for a while.
what is the root cause about that? and how to fix it ? is it only way to change the pay after?
Thanks for reaching out to the community. What you are describing does sound like a physical issue with the switch.However, in case its software related have you tried rebooting the headphones?
To reboot the headset
If you could please give that a try and let us know?
Tony - Community Support
I try to your guide
to processing the
at this time headset is turn on, even though switch is turn off status...
If switch problem .. why turn off well? I cannot understand...my switch is not loose status......
Hey there, folks!
Welcome to the conversation! I'm glad that you all sought help with this issue.
This is just a fault that occurs every once in a while and is a flaw in your particular headphone's hardware or software, support will be able to help see what your options are. You can use this link, just select your country and scroll down to where you see "contact us".
Please, let me know if you need anything else!
Take care and have a great day,
is that all ???
I'm not satisfy your reply yet ....
how can I contact to someone your top position...?
I am disappointed that your company has made useless headphones in a year and a half.
Sep 2, 2018
same problem. laughable quality and ridiculous customer care. Called up and just tried to be milked for another $250 for the newer model?? Just under 2 years of VERY light use. Power switch issue like EVERYONE is having. THIS IS A DESIGN FLAW SO REPLACE IT FOR US WARRANTY OR NOT.