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Registered since

Dec 22, 2019

My quiet comfort 20’s won’t play music from my phone

I just got these earbuds expecting to be listen to music from my iPhone 11 for a trip, and it won’t play through. The noise cancelling is amazing, but I can’t hear music


Re: My quiet comfort 20’s won’t play music from my phone

Hi sethbaldwin17, 


Thanks for reaching out. I am sorry to hear you are unable to receive any audio from your QuietComfort 20 headphones. 


Are you using a 3.5mm to lightening cable adaptor with your headphones?


Can you also try connecting your headphones to another device to see if this persists?


Do let us know, we'd love to get this resolved for you. 


Kind regards,

Tegan M - Community Support 

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