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May 3, 2019

My round the ear Bluetooth headphones stutter every 10 seconds or so. How do I stop this please ?

Today I bought a pair of QC3511 HEADPHONES   and cant find where I register them for the guarantee..or does the shop receipt cover that  thanks

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Re: My round the ear Bluetooth headphones stutter every 10 seconds or so. How do I stop this plea...

Hi David41, 

 

Thanks for your post and welcome to the community. 

 

Have you attempted to perform a product reset on the headphones? This can be done via: 

 

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset

 

If the issue continues to persist I would recommend that you power on your headset, then slide and hold the Power switch toward the Bluetooth icon for about 10 seconds until you hear "Bluetooth device list cleared."

 

Kind Regards, 

Hector B - Community Support 

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