NC700 (2nd set): Stuttering and static whilst streaming (DI.fm via iTunes), plus charging issues
Hello Someone - Anyone - From Bose
On Sunday (09/11/2019) I exchanged my NC700 with Amazon. This post refers to issues I am still having with the new set, as well as issues which are peculiar to the new set (as of writing there is only one, but it's a biggie).
1. I primarily listen to DI.fm channels via iTunes. My wifi is more than capable of handling the highest (320kbps MP3) but there are frequent dropouts, sometimes as frequent as every 15-20 seconds and it stutters. I also had this problem with the previous set.
2. Connection issues still ongoing: I am still having to re-pair them to my MacBook Pro (running Mojave 10.14.6) every time I want to use them. As of now (i.e. the last time I used them earlier this morning) they are (or were) only connected to my MBP, they were NOT connected to my iPad (which is running iPadOS 13.2 - as a side note, this pair do connect to the Music app, so I guess that's something)
3. Charging issues (again this issue was/is common to both sets). I charge them using an Amazon Basics C-to-C cable plugged into an Anker PowerPort (This: https://www.anker.com/uk/products/variant/usb-c-charger,-anker-powerport-speed--duo-wall-charger/A26...). I plugged the new ones in Sunday, straight out of the box, and presumed that, once the LED had stopped blinking they were done, so I put them away. When I came to use them, however, the voice announced the same amount of charge as they had when I plugged them in (I think it was around 6hrs or so). I plugged them back in to check and, yep the LED didn't flash but, when I unplugged them and switched them on, the voice announced "Battery 19hrs" i.e. they are not charging to full (the old set did - eventually (at least the prompt would always tell me it was full))
4. Now this is the issue peculiar to the new set - twice when I was using them this morning - a session which lasted 95 minutes - I received a burst of static in my left ear (probably lasting around 5 seconds), which is not something you want when you're feeling like utter **bleep**e and trying to switch off to a bit of psychill. The bursts were about 30 minutes apart.
Please, if you're going to respond, spare me the usual troubleshooting [edited by a moderator], it didn't help before and it won't help now. These headphones cost £350 and, for that price, I think I have a right to expect them to work perfectly out of the box and, if they don't, to be given support far beyond simply being linked to a troubleshooting page.
I bought these to replace my QC35ii because I was becoming increasingly frustrated with their lack of ANC (which as those of us who have these know, was killed by a firmware update in June).