No audio, no microphone
Original Issue - When connected to my iPhone, I could hear the person on the other end, but they could not hear me. When connected to my laptop, I could hear alert sounds from my laptop, but when I tried to make a call from Jabber or WebEx, I could not hear the other person, nor could they hear me. I searched the community and followed the suggestion to update firmware. Did that, and now I cannot hear ANYTHING on the headphones with the exception of the native "you are connected to" voice alert. Others also cannot hear me (but that was happening before). Support is on furlough and I am needing these headphones to work for my remote work.