leev21
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May 16, 2018

No sound form Bose quiet comfort 35

Thesound is completly not working. When you turn the headphone ff, you usually hear a power off sound. It cannot play sound from any of the three devices that I had tried.

1 REPLY 1
Moderator

Re: No sound form Bose quiet comfort 35

Hi there, leev21,

 

Thank you for writing in, and sorry to hear about the issue you are having. It was a great idea to test with other devices so you can narrow it down. Can you try giving the headset a reset? 

 

  • Turn the headset off and wait for 30 seconds.
  • Plug the headset into a USB power supply via USB cord and wait 5 seconds. (Power supply needs to be plugged into the wall with power on).
  • Unplug USB cord from headset and wait 1 minute.
  • Turn on the headset and test if the headset works properly.

If this does not improve, I encourage you to contact your local Bose Support for further assistance. It's possible that your headset could be defective. They will work with you to discuss your service options. Here is a link to get contact information. Just select your region, and kindly scroll down to where you see "contact us".

 

 

Let me know how this goes when you get the chance. 

 

 

Thank you again, 

 

 

Mohsin - Community Support