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Registered since

Jul 5, 2017

Noise Cancellation

Hello Everyone!!!! I'm new here so please bear with me. I just bought the Bose QuietComfort 35 noise canceling wireless headphones and I have a question. How do you turn on the noise cancellation? I'm having a problem with the upstairs neighbor. I live in a one bedroom apartment on the first floor. My neighbor upstairs makes loud noise and I can't stand it. I bought these headphones to get rid of the loud noise from the neighbor and I can still hear him. Do I not have the noise cancellation turned on? Am I doing something wrong? I thought these headphones were supposed to get rid of noise? Someone help!!!!