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Dec 25, 2017

Noise Cancelling Button is Switched

The noise cancelling seems to be switched on my QC 35 II. When its on high noise cancellation it seems like it is off but when I hit the off button for noise cancellation I hear the tunnel like sound of the noise cancelling. Anyone know how to fix this?

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Aug 25, 2017

Re: Noise Cancelling Button is Switched

Hi Claire!  


Thanks so much for reaching out to the community!  What you're describing is interesting and exactly as the headphones should be working.  Essentially that sound that you're experiencing is your brain's perception of the change in the active noise reduction that the headphones provide.  


I hope this helped answer your question!


Take care and have a wonderful day,