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Jun 14, 2018

Noise Cancelling Interference

Not long after purchasing my QC35 I have had issues with noise cancelling. I am travelling long term and use them in many different environments and all that produce low frequency noises interrupt the noise cancelling and create a rumbling, crackling that makes them totally unusable. It happens on large buses when bumps on the road create booming noises, take off and landing on planes, if I am running and land particularly hard etc. I can't find anything for Bose online so hoping someone can help. I haven't been able to return them as I am travelling through poor parts of the world that unfortunately don't have Bose. Thanks!
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Mar 24, 2018

Re: Noise Cancelling Interference

I'm also having a similar problem (here, too, there's no Bose.)

If you do not have a defective product, you can try your luck:
https://community.bose.com/t5/Wireless-Headphones/Tutorial-RESET-for-audio-stutters-disconnecting-du...

Thanks,
Marcel M.
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Jun 6, 2018

Re: Noise Cancelling Interference

Hello victororganero,

Thank you for reaching out on our community. We are sorry to hear about your experience regarding the noise-canceling. There is a detailed post that may be helpful and can be viewed here ANC Troubleshooting Guide.

Please check back with us and let us know if that was helpful.

Thank you again and take care!

Ashley - Community Support