Big frustration, unbelievable in the 21st century.
My Soundsport free wireless pairs to ipad pro, but not to my new iphone 10. When I press the bluetooth button on the left bud, it does not give me the "ready for pairing to another device" voice signal and the signal lamp does not blink blue, but white. Tried everything, did plug the set into usb power, waited 5 secs, then unplugged, waited one minute, etc., etc.
BTW: it also does not upgrade to 1.4.5, after ten seconds it gives me an error message.
Already working hours on this, I use so many other wireless earbuds, no other one has this shi....problem. What are your engineers doing?
Welcome to the community and I'm very sorry to hear about these issues that you're experiencing - that's odd behavior.
Based off of what you've described I would encourage you to reach out to customer support, you can use this link. Just select your country and scroll down to where you see "contact us". Support will be able to help you from there.
Please let me know if you need anything else and take care!