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TT1103
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Dec 26, 2016

Pause/Play button doesn't click?

Just bought a pair of the Soundlink wireless headphones II. I noticed that the pause/play button between the volume buttons doesn't click when pressed. It feels like the button is stuck. But the button does work when I press it hard. 

 

Is it supposed to be like this, or did I receive a defective unit?

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Mohsin_S
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Dec 15, 2016

Re: Pause/Play button doesn't click?

Hi TT1103,

 

Thanks for the question. You should not be experiencing the difficulty as described. We recommend reaching out to your local Bose contact for the best support on this. Contact information can be found here.

 

Mohsin 

TT1103
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Dec 26, 2016

Re: Pause/Play button doesn't click?

Thanks! 

 

I went back to the store I bought them at and managed to switch them for a new pair. However this time, I noticed a static white noise whenever something is playing over bluetooth. It's not noticeable when continuously playing music. But when I watch a video with someone talking, the noise is very noticeable whenever there is a pause in sound. I don't get any white noise when using them with the cable. Is this due to some sort of bluethooth intereference or did I just receive another faulty device? 

Mohsin_S
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Dec 15, 2016

Re: Pause/Play button doesn't click?

Hi TT1103,

 

Thanks for the update

 

It is possible the headphones may be picking up interference from an electronic source. Try using them in another area. Have you noticed this across all your devices? We recommend trying another source.

 

Let us know

 

Mohsin

TT1103
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Dec 26, 2016

Re: Pause/Play button doesn't click?

I've tried using the headphones in a different area and with different devices. But regardless, there is still a consistent static white noise. The static noise isn't very loud but it is definitely audible. 

 

Could there be an problem with the bluetooth receiver? I've used other bluetooth headphones before and I've never experienced this issue.

Mohsin_S
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Dec 15, 2016

Re: Pause/Play button doesn't click?

Hi TT1103,

 

Thanks for the update. With the active electronics involved in Bluetooth pairing, there can be a minimal amount of self-noise, which is normal.

 

If the noise you are experiencing is out of the ordinary, we encourage you to contact your local Bose service so that we can better assist you. Click here for contact information

 

Mohsin