Thanks for reaching out to us today! I am deeply sorry to hear that this has happened to your headphones and definitely isn't something that you should be experiencing.
Please get in touch with our Customer Service Team via clicking this link. Then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
I can only apologize that you have had this experience and hope that the team can assist you further with this.
Hector B - Community Support
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