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Jeff crentsil
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Registered since

Sep 22, 2019

Plays in only one ear at a time

My bose earbuds with Bluetooth name (TSW) only plays music or receive calls only in one ear at time ... whilst I expect to play music in both ears ... it just switches to the other ear ...

1 ACCEPTED SOLUTION

Accepted Solutions
Hector_B
Moderator

Re: Plays in only one ear at a time

Bose Best Answer selected by Moderator Vicky_W

Hi Jeff Crentsil, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are experiencing issues with your headphones and would love to assist further. 

 

The headphones will only be able to play audio via one ear when on calls due to the way that they are designed. In regards to Music Audio only in one ear this is not correct. Firstly, can you please attempt to update the headphones via Btu.bose.com as well as performing a reset by: 

 

  • Place your earbuds in the charging case
  • Connect the charging case to a wall outlet using a USB charger, then wait five seconds
  • Disconnect the USB cable from the charging case, then wait one minute
  • Remove your earbuds from the case.

 

Please update the community on the result of this and if any other community members are also experiencing this issue please do let us know. 

 

Kind Regards, 

Hector B - Community Support 

 

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post

1 REPLY 1
Hector_B
Moderator

Re: Plays in only one ear at a time

Bose Best Answer selected by Moderator Vicky_W

Hi Jeff Crentsil, 

 

Thanks for posting and welcome to the Bose Community. I am deeply sorry to hear that you are experiencing issues with your headphones and would love to assist further. 

 

The headphones will only be able to play audio via one ear when on calls due to the way that they are designed. In regards to Music Audio only in one ear this is not correct. Firstly, can you please attempt to update the headphones via Btu.bose.com as well as performing a reset by: 

 

  • Place your earbuds in the charging case
  • Connect the charging case to a wall outlet using a USB charger, then wait five seconds
  • Disconnect the USB cable from the charging case, then wait one minute
  • Remove your earbuds from the case.

 

Please update the community on the result of this and if any other community members are also experiencing this issue please do let us know. 

 

Kind Regards, 

Hector B - Community Support 

 

 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!

View solution in original post