Problem with Connection with IPhone

[Rjh319]

With blue tooth on I can not play music with my QC35ii. Any suggestions?

[joelirwin]

My suggestion (as I do not work for Bose) is you will need to provide significantly more information about what your issue is since I have an iPhone 7+ and a QC35ii and music plays fine.  Suggest you:

1. Clear out everything on your Qc35ii by resetting it (so there are no BT connections)

2. Then remove any Bluetooth connection on your iPhone for a Bose device.  Power off your iPhone and restart it.

3. Re-pair you iphone to your QC35ii

If that does not help, let Bose moderators here know.

[Zoe_C]

Hello Rjh319,

Thanks for posting in the community, I am sorry to hear you are having trouble playing music via Bluetooth on your QuietComfort 35 headphones. I would be more than happy to help you out today, I would recommend trying the steps @joelirwin has suggested and also try a product reboot. Please follow the steps below to reboot the QC35's:

• Turn off the headset and wait 30 seconds
• Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
• Unplug the USB cord from the headset and wait 1 minute
• Turn on the headset

I hope this helps, let me know how you get on!

Kindest regards,

Zoe C -Community Support 

[Rjh319]

Thanks to all. It was the firmware. Once updated it works.
One last question. When ever one song ends and another begins the volume setting appears to reset back to lowest level. Is there a way to hold the volume setting ?
This is in Bose connect app and iPhone music app ( not the service )

[Zoe_C]

I am sorry you are also having issues with the volume, this is not normal behavior. I would recommend trying the product reboot suggested in my last post if you have not already done this:

 • Turn off the headset and wait 30 seconds
• Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
• Unplug the USB cord from the headset and wait 1 minute
• Turn on the headset

If this does not solve the issue please let me know!

Kindest regards,

Zoe C

[joelirwin]

highly unlikely it is a Qc35ii bluetooth 'issue' or function of the Qc35ii.

1. Connect your phone and the QC35ii with a wire and see if it still happens

2. Try a different iPhone music playing app - I use the free Ecoute for example to play music local to my phone which I transfer to my phone with the windows-based iSkysoft iTransfer application/program.