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May 6, 2018

Q30 skipping every time I take a step

Hi I have a pair of Q 30 headphone less than a month old. I just updated them yesterday hoping that would help. But nope. Every time I take a step (only walking) they skip. Any help? I am ready to throw them out. Plus I bought them at the store at the airport so I can't return them there unless I have a ticket. 

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Aug 25, 2017

Re: Q30 skipping every time I take a step

Hi there, Cyndy!


I'm glad that you reached out, a month is too long to have to deal with this issue!  


Can I ask - have you had the opportunity to pair the headphones with a different mobile device or tablet and see if the issue happens with different devices?


Thank you for posting and I hope that you have a wonderful day!


Please let me know if you need anything else.


Take care,

Shiloh - Community Support