I have an issue when using my Q35 headphones connected with Bluetooth. When viewing a downloaded video on BBC iplayer, the video and sound are not in sync, when listening with the headphones. When I use a wired connection this issue is resolved. Any idea why is occurring with the Bluetooth connection. Playback is on a Samsung Galaxy Note 10.1 2014 edition.
Thanks for the post. Have you tried clearing the pairing list from both the QC35 and your phone and re pairing?
The headset will revert to discoverable mode, allowing for the pairing of another Bluetooth device
Also, you would want to "forget" the headset on your phone and re pair it.
Let us know
Thanks for the update. Could we try rebooting the headset?
If you could give that a shot and come back and let us know
Did as requested (have no idea what that was suppose to achieve ), however no difference when playing bbc iplayer.
Other streams appear to work ok. Audio & video still out of sync when playing iplayer.
Will revert to wired connection.
It's a known issue with firmware version 1.2.9 and 1.2.10. It also occurs on 1.0.6 but not as pronounced so worth downgrading if you're not on that firmware version.
I posted this same issue a couple of months back. Bose have said they will resolve this in an upcoming firmware update, who knows when that will be though.
Updated to 1.2.10 just over a week ago, via the connect app on a tablet.
Where is the back firmware software located?
If your video file is MP4 or AVI you can try this MP4 repairing freeware to fix the sync issue of the video file: (**MODERATOR EDIT EXTERNAL LINK REMOVED). I tired it once and it worked out well although there was a tiny video quality loss, i was not sure whether it was caused by the built-in video resizer. But anyway, this software is pretty convenient and easy for me because i don't usually use this kind of software.