Hi Sanaaamar,
Thanks for posting and reaching out to us today! I am sorry to see that your headphones have stopped working in one ear and would love to assist you further.
So that I can provide you with the correct information can you please confirm the region that you are currently located in? Also if the chat team are unavailable please give the team a call for the fastest response time.
I look forward to hearing back from you.
Kind Regards,
Hector B - Community Support
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