Dec 18, 2016
Does anyone know if the headphone jack on the QC-20 noise cancelling headphones be fixed? It got bent while on an airplane. The noise cancelling and audio still works but the audio quality is not as good.
Dec 13, 2016
Hello robrie297. Thanks for reaching out for help with your headphones. To find the best solution to get you back up and running with your headphones, we would suggest contacting your local support HERE.
Dec 15, 2016
Thanks for posting. Sorry to hear about the issues you are having with your QC20. We want you to be able to enjoy them, so the best thing for you would be to contact your local Bose support. Here is a link you can use. Click on your country, scroll down to " Contact Us"
Please come back and update us
Oct 26, 2017
I have the same issue on 2 sets of QC 20s. Bent the first Jack on an aircraft. Thought it was me being clumsy, so bought a second set. Exactly the same thing happened. Contacted Bose and was told they don't repair them, but can replace them. Cost is exactly the same as buying a new pair. Very disappointing from Bose. I won't be buying any more
Yes - this was my second pair too. Exactly the same thing happened to me on the plane, the jack got bent. It seems bonkers that they cannot repair, and instead you have to fork out for a new one.
The fact that this post has had >1800 views makes me think this is a very common issue. I'm equally disappointed with Bose for their inability to resolve the solution, and they must be making a mint out of very annoyed customers having to re-purchase over something so basic.
Perhaps the design quality is not good enough to withstand being on a plane! Or perhaps it is more of a customer service quality issue...
I spoke with the Bose support team, who weren't overly supportive, the only solution to a tiny issue was to repurchase a new set... can't Bose products be fixed instead?
Nov 5, 2017
I am having the same problem and was surprised to hear that the only option is to get the replacement which according to me is an expensive option. If this is a design problem by Bose, shouldn't they be doing something to help the cause? Even if I get the replacement, it will still have the same design and the hence the same issue.
I second @PaulMac and I think this issue demands an appropriate reply from Bose officials.