Silent Starter
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Jan 8, 2019

QC 25 Remove headphone jack socket

In removing the headphone jack from the socket, an internal piece has come out of my headphones. It slides back in but the headphones no longer work and from a look inside I think wires have broken off.

I really annoyed. Is this repairable?
Moderator - Retired
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Dec 15, 2016

Re: QC 25 Remove headphone jack socket

Hey ColinT84,


Thanks for reaching out to the community. This is unfortunate to have happened and sorry for the inconvenience. The best course of action is to contact our service team in your region who can assist further and discuss your available service options. 


Contact information can be found here.



Let us know how everything works out for you. 



Thank you again and take care.



Mohsin - Community Support