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Aug 30, 2018

QC 30, won't clear BT lists, won't connect

I've had a QC 30 for a while. It connected with my phone OK yesterday, but won't today. It shows in my iPhone's BT list, shows in the Connect App, but won't play music (and won't actually display settings in the app).

 

I tried following the instructions to clear the BT list (power off, power on by holding for 10 seconds) but it never says that it's cleared the list. 

 

I can't even get it to go into regluar pairing mode (power off, power on hold for 3 seconds).

 

How do I reset these?

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Aug 30, 2018

Re: QC 30, won't clear BT lists, won't connect

I followed the instructions:

1) Turn off (30 seconds +)

2) Plug into power (5 seconds +)

3) Unplug from power (60 seconds +)

4) Power on

 

Nothing changed. I've noticed that when it powers on now, it goes green for a bit (10 seconds maybe) but then the green goes off. The blue light is constantly blinking. 

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Mar 15, 2018

Re: QC 30, won't clear BT lists, won't connect

Hello bentwookie

 

Thanks for writing in!  

 

Sorry to hear about the issues you're experiencing, and I would recommend you contact your local support center based on the troubleshooting you've already completed.  Just click HERE and select your country and Contact Us at the bottom of the page to display a number for support in your area.

 

Warm Regards,

Tony A