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wwijr
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Registered since

Jan 9, 2019

QC 35 Charging issue

When I plug in a micro USB to charge my headphones, the charging indicator light does not come on. The battery is now completely dead and I also noticed that the charging port was warm when I went to unplug them and try to turn them on again. I assume this means there is some sort of short in the port. Any ideas/info/help would be greatly appreciated.
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Moderator

Re: QC 35 Charging issue

Hi wwijr,

 

Thanks for posting. I am so sorry to hear about that. The first thing I would try is a different audio cable and adapter. If that doesn't work I would contact your local support team for assistance. Here is a link you can use. Click on your country, scroll down until you see "Contact Us."

 

Regards,

 

Tony G - Community Support