QC 35 II Awful Audio Whilst Wired

[gnr8shn]

Hi Community,
When using the supplied audio cable on a long haul flight:
- Pushing in all the way gives no sound. Must pull jack out of socket slightly.
- very little voice sound plays.
- There is a sound like water.

This happens when wired to my Android too. Does not occur via Bluetooth.

Bought a new audio cable same problem.

[Tony_G]

HI gnr8shn,

Thanks for posting. I am so sorry to hear about that. Could I ask a few questions to try and assist?

• When you say "Must pull the jack out of the socket slightly" do you mean from the headset or from the device?
• I see you bought a new audio cable, was it an original cable from Bose? Or a third party cable?

Please come back and update us.

Regards,

Tony G - Community Support

[gnr8shn]

Hi Tony G thanks for responding.

The replacement cable was original Bose. I also tried both ends of the cable wiggling gently, moving in and out.

It was definitely the headphone end that have problems. Repeatable.

Graham
(Edited for typos)

[Tony_G]

Hi gnr8shn,

Thanks for the additional information. That helps narrow down the issue. I would definitely contact your local support team for help. Here is a link you can use. Click on your region, scroll down until you see "Contact Us."

Regards,

Tony G 

[gnr8shn]

Thanks for the contract details I'll follow that up.

I bought these for a long haul flight Oz to US return. Looks like no movies for me on the way back 😞

[gnr8shn · Accepted solution]

Hi

Thought I'd follow up. The flight back 2 other people had the same problem. One was using Bose the other unknown. I'd say it's the entertainment system in the plane, not the headphones. They've worked flawlessly since then.

So I'm going to close this thread.

Graham

[Tony_G]

Hi gnr8shn,

Thanks for coming back to update us. That's great news!

Come back and post anytime!

Regards,

Tony G

[Chez Provence]

My first flight ... had exactly the same problem. I would not say that was ‘great news’. If the audio cable doesn't work on most airplanes, that’s pretty disappointing ... and blaming the airplane is not an incredibly satisfying answer.

I could get sound ... but only if I carefully turned the audio cable in the socket. Every time I changed position in my seat, I had to readjust the cable. I think the audio cable is too small so it doesn’t make good contact. My wife had similar problems ... if I can’t use the headphone for inflight entertainment ... I’d say that was a Bose problem.

[Hector_B]

Hi Chez Provence, 

Thanks for reaching out to us today. You can get an adapter for airlines here.

Kind Regards, 

Hector B 

[Chez Provence]

Those adapters came with my previous headsets. My problem was with a ‘single’ hole connection ... the Bose audio cable does not connect properly. It does not ‘snap in’ as the old ones did, connection is not secure, requiring constant fiddling to get correct sound. Is this normal? Are airline 3.5 mm audio connections actually different?